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Return Policy
Return & Refund Policy

There will be no refund made on purchases of Lectures-on-Demand or Clinical Video Downloads unless the order was duplicated in error (the customer was charged twice for viewing the same lecture) DVDs, CD"s and gIDEPods may not be returned for refund or exchange unless broken upon opening or defective upon viewing.

If the item is still sealed in the original packaging, gIDE will exchange it or offer a refund based on the original method of payment. Products from opened packages will only be exchanged if deemed defective.



Replacement:

In the case of a defective DVD or CD, another copy of the same product will be shipped at gIDE"s expense. The product must be returned within seven (7) days and deemed defective by gIDE Customer Support in order to be eligible for a replacement.


 
Defective Items:
 
If you discover what you believe is a product defect, please contact gIDE Customer Support at 1 310-696-9025. Such a defect, if any, is covered under the terms of your product"s warranty.

Please refer to the warranty information and other supporting documentation that was shipped with your order. (See Product Warranty section below for specific information about gIDE"s product warranties.)



Electronic Software Downloads:
 
Using a valid gIDE Account, you can select downloadable software products for purchase in the gIDE catalog. At the time of checkout, we will obtain an authorization on the credit card you have provided.

Once credit card authorization has been received, you will receive instructions in the form of a link to begin viewing your Lecture-on-Demand and/or Clinical Video Download.

If the transmission is interrupted in any way during download, you can use your gIDE account and password to begin the downloading process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase.

If gIDE cannot obtain authorization to charge the credit card submitted, gIDE will send instructions, via email, for completing the purchase. Please read the product information for Electronic Software Downloads carefully.

Software download purchases are non-refundable. Electronic Software Download Sales Tax Applicable sales tax will be charged for downloadable software purchases where required by local law based on the jurisdiction in which the purchaser resides.

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